Wizero Battle
Support and bug reports
Report a problem, ask for help, or tell us what the game should become. No account, no sign-in, and it goes straight to the people building it.
Contact the Wizero team
Send support questions, bug reports and suggestions to our Ingenious Tools support desk. No account is required. Your email lets us reply.
What happens to your report
Bug reports are read against the current build and, where they name something we can reproduce, they become work. Items on the roadmap marked you asked for this arrived that way. Provide your email in the support desk so we can reply and you can follow up.
Reports enter the Ingenious Tools support queue. Include the game version, device and steps to reproduce a problem so we can investigate.
Before you write: the things we are asked most
My licence key is not working
Check that you are entering it in the INGT-WZER-XXXX-XXXX-XXXX form, and that your web session is not in private mode — the entitlement is stored locally, and private windows discard it when they close. A key is good for three devices; if you have used them, write to us and we will release one.
My progress disappeared
Your campaign is saved in local site storage on your device and we hold no copy of it. Clearing site data, switching web clients or devices, or playing in a private window will end that campaign, and we cannot restore it. We would like to offer optional cloud saves; it is on the roadmap and it is not built yet.
I want a refund
The refund page explains eligibility and opens a request for review.
Other ways to reach us
Email support@ingenioustools.net, or use the Ingenious Tools support desk at https://ingenioustools.net/support/wizero-battle. Both reach the same people as the form above.